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Post order Questions

How do I track my order?

If you're logged in, see recent orders within your account, and your most recent order will be listed here, if shipped you can view your tracking information here. Also once your order is shipped, you will receive an email with a tracking number. You

My order hasn't arrived

If you have not received your order for your vape products, check the tracking information to view the status. You can find your tracking number either in a email we sent or it's also located in your account under your order history section. If you h

What happens if I receive the wrong product?

Here at Central Vapors, we aim for 100% accuracy. However, we are human and sometimes we make mistakes. If this happens, please notify us as soon as possible and we will promptly correct your order.

Order Cancellations

Please reach out to Customer Service by phone with order cancellation requests. CUSTOMER SERVICE: 469-828-7307. Our return address is. 3733 E University Drive Suite 330. Mckinney, Tx 75069.

How long until my order ships?

We typically process orders in 1-4business days, unless our homepage states a current delay. Once orders ship you should see them update with usps within 24-48 hours. If it's your first time ordering, please ensure you've gone through the steps of ve

When will my order arrive?

View your orders status in your account - Track Your Shipment

But I chose a faster shipping method, what happens now?

Our production time is still applicable for your order, however, your order will be shipped with the expedited method of shipping that you chose. Choosing the priority option does not bypass our production time. If you no longer want or need the expe

What should I do if an item is missing from my order?

If you find that an item is missing from your order, please don't hesitate to reach out to us. We will promptly issue a replacement for the missing item and send the details to your email. Your satisfaction is important to us, and we aim to resolve a

Manual verification Required Status

The status is not referring to an age verification status but more specifically the status of the charge on the card that was used for that ordr. Our system auto detects possible fraud or spam charges and your order status may remain in this status u

I submitted age verification, what now?

Our age verification system is checked manually twice daily, so if you've submitted your images we should get your account status updated within 24 hours. If you submit during the weekend, your status may not be updated until the next business day. Y

I forgot to add a coupon code or coupon not working

FORGOT TO APPLY CODE. If you intended to add a coupon code or thought you did but don't see it applied to your order there's a few ways we can help. Please send our customer service team a message at [email protected], we can cancel your order s