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Post order Questions
What happens if I receive the wrong product?
Here at Central Vapors, we aim for 100% accuracy. However, we are human and sometimes we make mistakes. If this happens, please notify us as soon as possible and we will promptly correct your order.
But I chose a faster shipping method, what happens now?
Our production time is still applicable for your order, however, your order will be shipped with the expedited method of shipping that you chose. Choosing the priority option does not bypass our production time. If you no longer want or need the expe
What should I do if an item is missing from my order?
If you find that an item is missing from your order, please don't hesitate to reach out to us. We will promptly issue a replacement for the missing item and send the details to your email. Your satisfaction is important to us, and we aim to resolve a
I submitted age verification, what now?
Our age verification system is checked manually twice daily, so if you've submitted your images we should get your account status updated within 24 hours. If you submit during the weekend, your status may not be updated until the next business day. Y
I forgot to add a coupon code or coupon not working
FORGOT TO APPLY CODE. If you intended to apply a coupon code but don’t see it reflected in your order, please contact our customer service team as soon as possible. Please send our customer service team a message at [email protected] with the co
Problem with my order
Please view one of our help articles below that best relates to the problem you're having, or search our help center for other options. My order hasn't arrived. What happens if I receive the wrong product?. What should I do if an item is missing from
Shipment Returned to Sender
We kindly ask that customers double-check their shipping information at checkout to ensure everything is accurate and complete. If an order is shipped to the address provided and is returned to us due to an incorrect or incomplete address, inn these
How do I track my order?
When your order ships you'll receive an email with a tracking number. From there you can check it three ways:. Orders placed Monday–Friday before 12:00 PM CST generally ship within 48 hours, unless a delay is posted on our homepage. If you order afte