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Age Verification
All vape and e-liquid orders require age verification before they ship — it's required by federal law. Find out how the process works, what to do if verification fails, and how to resolve it quickly so your order isn't delayed.
Why do I need to verify my age?
Federal and state law requires all tobacco and vape product retailers to confirm that customers are 21 or older before shipping any order. Central Vapors uses automated age verification software to confirm your age — this is required for every new cu
How does age verification work?
Prior to your first order, This typically involves uploading a photo of a government-issued ID. After you place your second order, our system automatically attempts to verify your age using the name, billing address, and date of birth associated with
My age verification failed — what do I do?
Check your email for a message from Central Vapors with next steps. Common reasons verification fails automatically:. To resolve: reply to the verification email with a clear photo of your government-issued ID showing your full name, date of birth, a
How long does age verification take?
Automatic verification: instant. Most return customers are verified before they even check their email and their order moves straight to fulfillment. First time Customers, Manual verification (ID upload required): our team reviews submissions within
Manual verification Required Status
The status is not referring to an age verification status but more specifically the status of the charge on the card that was used for that ordr. Our system auto detects possible fraud or spam charges and your order status may remain in this status u
Where do I go to complete a verification if it's my first order
You can complete your verification here. CLICK TO GO TO VERIFICATION PAGE. This information is only used to verify you are above the legal age to purchase ENDS products, and your information is never stored, sold or used in any other fashion.