My age verification failed — what do I do?Updated a month ago

Check your email for a message from Central Vapors with next steps. Common reasons verification fails automatically:

• Your billing address doesn't match your ID (recently moved, apartment number missing, etc.)
• Your name appears differently in public records (middle name, suffix, hyphenated last name)
• Your records haven't updated after a recent address change

To resolve: reply to the verification email with a clear photo of your government-issued ID showing your full name, date of birth, and address. Our team reviews manual submissions within 1 business day and will email you once your order is cleared to ship.

If you haven't received a verification email, check your spam folder or contact us at [email protected] with your order number.