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What's your return and refund policy?Updated 2 hours ago
Quick answer: We accept returns for a refund or store credit on most products within 30 days of delivery. Wrong or defective items are corrected at no cost to you. Wholesale and bulk e-juice can't be returned.
What you can return
- Hardware / devices: must be in new, unopened condition.
- E-liquid: covered by our satisfaction guarantee. To be eligible for an exchange or refund, the bottle must have at least 75% of its contents remaining. If a flavor isn't for you, we're happy to exchange it for a different one or refund it.
- Not eligible: wholesale and bulk e-juice purchases can't be refunded, replaced, or exchanged.
Time limit
Returns must be requested within 30 days of delivery.
Wrong or defective item
If you receive an incorrect or defective item, tell us right away and we'll prioritize the fix at no additional cost. We'll email you a prepaid return label, and your refund or replacement goes out once we receive and inspect the return.
If we send a replacement and the original isn't returned within 30 days, we reserve the right to charge for the replacement item.
How to start a return
Email [email protected] with your order number and what's wrong. Once approved, we'll send the prepaid label. Refunds are issued promptly after we receive and inspect the merchandise; original shipping costs may be excluded depending on the reason for the return.
Returns go to:
CV Processing
3733 E University Dr, Suite 330
McKinney, TX 75069